Sky Entertainment and Cinema UHD
Hi, Bit of a disappointing experience with VM on my latest contract renewal. Like some others I have enjoyed Sky Cinema UHD as part of my contract since purchasing the Ultimate Oomph bundle a few years ago. On my latest renewal I was told that all my services were being carried forward, but also like others on closer inspection my new package wasn’t quite the same as I already had. In my case Sky Entertainment and Cinema UHD had been removed and replaced with Sky Sports UHD. On the subsequent 2 live chats trying to rectify this I was assured that Sky Ultra HD was included in the bundle, but each time when the paperwork came through it was just the sports in UHD. I resorted to contacting VM on X and through DMs was informed that there was no option to add back Sky Entertainment and Cinema UHD on the VM end when they try and put my package together, and that I would have to add it myself through the on-box subscription. Lo and behold I try to do just that - browsing to a UHD movie in the on-demand Sky Cinema and selecting ‘upgrade’ to try and view it and I just get a pop up saying I need to contact VM via live chat to subscribe to UHD! So now I’m stuck with a worse package and apparently no way of getting back to what I used to have. To add insult to injury, every ad break on any VM on-demand programme I watch has an add for Virgin’s Ultra HD offerings including - yes - you’ve guessed it: Sky Cinema UHD. Surely someone must know how to get this added back onto my account?
Sky On Demand Ultra HD (TV Shows)
I recently joined VM and have the Mega TV pack and Sky Sports. I also added Sky Sports UHD. In the on demand "TV Shows > Channels" section, there's a "Sky On Demand Ultra HD" channel, but shows in this section are asking me to subscribe to watch. Clicking on subscribe just tells me it isn't available. Can anyone tell me what I need to subscribe to to get Sky on demand TV shows in Ultra HD, and how much extra this costs?
Should the app play ultra HD recordings?
Hi, I recorded some F1 yesterday and watched half of it (recorded on my main box, watched on my mini box). I now want to watch the second half on my iPhone. The app can see the recordings, and tries to start the stream but fails. I don’t think I’ve ever managed to successfully stream a UHD recording. Is this something supported by the app? screenshots:
