REMOVEL OF VIRGIN CABLE AND BOX
Hi to who it may concern I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asapVirgin Technician Stole from our house
We joined virgin media in October and would advise anyone ever thinking of joining them to avoid. We had issues with the box that was sent to us (apparently it was new - it wasn’t and contained other previous customers details). A technician was sent out who although fixed the problem, STOLE £100 cash from our house. This was reported and took nearly 2 months before anyone attempted to sort it. A field manager attended our house and told us he would report back. He then called us and told us that we were being compensation and a cheque was being sent out to compensate for the cash. This all did happen, however; our next bill arrived and we were charged for the £100 cheque; so this money has already been stolen and now the replacement of it has also been added to our bill. I called the field manager who attended and he, alongside another field manager colleague have told us over 5 times; it has been sorted. Our new bill landed today, and lo and behold, there is no £100 refund, so nothing has been sorted. Virgin media are an absolute disgrace, please, please, avoid avoid avoid!