Forum Discussion

Willm90's avatar
Willm90
Joining in
11 months ago

Wifi grantee and free boosters with Volt

I’m currently experiencing good WiFi signal in one room in my house and poor or no signal in all other rooms. Making my WiFi almost unusable. I’ve noticed my line speed has increased to the V350 package as my o2 account has linked. I’ve been told that I would be able to use the connect app to order free WiFi boosters if eligible, which u believe I am, but I’m having trouble finding out just how to do this? Any ideas would be much appreciated 

Volt
WIFI
  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi Willm90 

    I hope the following helps.

    You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one