Why am I not getting Volt benefits?

[Any1else]

We are VM customers and I was a Virgin mobile user too. I switched to O2 when Virgin mobile finished and I am enjoying Volt benefits on my O2 sim.

I was looking for a sim for my son and was told by the O2 store that if I was a VM customer I would get Volt benefits on an O2 sim ie double data. I bought a sim online and completed the VM info and received the sim. 14 days later and no Volt benefits so I called them and they said they would apply the benefits but it would take 14 more days. I received an email from Virgin Media Volt to say that I am entitled to the Volt benefits so I thought they would be applied. After 14 days still no benefits. I called tonight to be told that the O2 sim that I have isn’t eligible and they tried to sell me another. This contradicts everything that I have been told in the store, online, the 6 times I have called them in 6 weeks and an email from Virgin. What is going on? How do I escalate this nonsense to get double data on the sim?

[Kath_P]

Hi Any1else, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're not going your Volt benefits via O2. This isn't something we can help with via the Virgin Media community I'm afraid. Checking your VM account, we can see the Volt benefits are active. You would need to contact O2 directly for them to look further into why you are ineligible on the new SIM you have. You can reach them via their contact options here.

Thanks, 

[Any1else]

Thanks Kath_P.

Yes, I received  few emails from VM saying that I was eligible as well as confirmation from O2 that I was eligible but they would never add the benefits to the second sim I had.

Situation now resolved.