We are VM customers and I was a Virgin mobile user too. I switched to O2 when Virgin mobile finished and I am enjoying Volt benefits on my O2 sim.
I was looking for a sim for my son and was told by the O2 store that if I was a VM customer I would get Volt benefits on an O2 sim ie double data. I bought a sim online and completed the VM info and received the sim. 14 days later and no Volt benefits so I called them and they said they would apply the benefits but it would take 14 more days. I received an email from Virgin Media Volt to say that I am entitled to the Volt benefits so I thought they would be applied. After 14 days still no benefits. I called tonight to be told that the O2 sim that I have isn’t eligible and they tried to sell me another. This contradicts everything that I have been told in the store, online, the 6 times I have called them in 6 weeks and an email from Virgin. What is going on? How do I escalate this nonsense to get double data on the sim?
