Volt free benefits not free

[Rhi89]

Iv recently last month signed up to virgin media we now have both tv and broadband as i was already an O2 customer i was told id get free volt benefits i have received my double data on o2 free but both times iv spoken to virgin media about the speed boost to my broadband iv been told i have to pay more for it first i was told it would be at least £6 a month more now iv been told £2 so are the adverts wrong do you not get a free speed boost or are they trying to rip me off? 

[Daniel_Et]

Hi @Rhi89 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Apologies for any confusion caused in relation to this matter 😔

In order to look into it for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel