Volt benefits

[IanL1962]

I upgraded my VM account on 19/11/23 following an enquiry into Volt benefits and new package became live 19/12/23.  I have an O2 mobile (migrated from VM) but can't am unable to register for Volt benefits on either the VM or O2 websites (both give unable to access account details errors) or just go into a page loop.

Can anybody advise/assist?

[Steven_L]

Hi IanL1962,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your Volt benefits being added to your account, are you able clear your browsers cache and try to request this again or do this via another browser or device? 

Kind Regards,

Steven_L

[IanL1962]

Hi Steven, have tried that and still no joy using pc or apps my mobile

Cheers,

Ian