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donnascap's avatar
donnascap
Joining in
10 months ago
Solved

Volt benefits not added

I joined vigin media as a new customer on 12th August 2024. My husband at same address is an O2 customer. He has successfully linked his O2 mobile number to our vigin account & his O2 account shows h...
  • John_GS's avatar
    John_GS
    10 months ago

    Hi donnascap 

    Thanks for posting and welcome to the community. Apologies you've not received your Volt Benefits on the Virgin Media side.

    I'll send you a PM now, get some details and then do a form to the Back Office team to add them. Maximum timescales are 7 days but should be completed if eligible which sounds like you are, within a day or so. 

    Best wishes.

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
10 months ago

Hi donnascap 

Thanks for posting and welcome to the community. Apologies you've not received your Volt Benefits on the Virgin Media side.

I'll send you a PM now, get some details and then do a form to the Back Office team to add them. Maximum timescales are 7 days but should be completed if eligible which sounds like you are, within a day or so. 

Best wishes.