Hi, I signed up to Volt and got my O2 sim 3 weeks ago but Virgin kept putting off my installation for Tv and broadband. I had a text asking me to call them today and although I didn’t understand the lady on the phone very well, she kept saying I had cancelled the install, which I haven’t, then she said the home owner wouldn’t let them install, but I am the home owner, then she said the engineers couldn’t do it. I have no idea what has happened. She sent me an email saying I had cancelled which I haven’t. I have now got an O2 sim which is 3 times as much as my old one, which I wouldn’t have signed up to without the Virgin package, and quite frankly am still none the wiser. Can I cancel the sim without incurring charges or am I stuck with it.
i thought Sky were bad but my contact with Virgin has been abysmal, my neighbours were all interested in signing up aswell, but I will be warning them all to stay clear.
