Upgrade speed

[Pete543]

Upgraded from M250 to M350 on the supercharge package. Took out O2 SIM so I could have double data. Finally after many conversations with O2, I have now had my data added. However, my broadband speed is not, and had not got any faster. I had never been able to achieve the speed that I was expecting. Very frustrating as the help system that VM use is not fit for purpose.

[Client62]

We have always needed to restart / reboot the VM Hub to pick up a new speed profile.

In the VM Hub status tab Configuration we can see the downstream / upstream speed profiles,
our Hub shows this in bits per second.

Look for a field similar to : "Max Traffic Rate" expect to see a figure above 350,000,000 (bits/second) for M350 downstream rate and above 35,000,000 for M350 upstream rate.