Unable to unlink o2 and virgin media account

[spudow]

Hello, does anyone know how to unlink an o2 and virgin media account. I've tried to get this done through o2 support but I keep getting passed through different departments and I'm in an infinite loop. I need to do this because I've recently moved out and need to move the linked virgin media account to my own personal one and not my parent's.

[newapollo · Accepted solution]

Hi @spudow 

Do you have your own VM broadband account at the place you've moved  to?  

If so then just sign into your O2 account and follow the change address details as per 

https://www.o2.co.uk/help/account-and-billing/changing-personal-details 

This will link the sim to your VM account at your new address, and unlink it from your parents account..

[spudow]

Hi, I tried this and waited a few days but it doesn't seem to have worked.

[Molly_T]

Hi Spudow 👋 Welcome back to the community forum! Sorry to hear these concerns about your VOLT benefits. 

We can take a look for you on our side! We will just need to send you a PM to confirm a few account details so we can arrange this for you.

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞