Hi,
After agreeing to a new contract envolving an O2 sim which supposedly concerrently included volt benefits (i.e broadband boast), like many others here, I've yet to see my broadband double.
I've contacted O2 for the second time, which has resulted in them contacting Virgin Media both times. Both times this has resulted in a "copy & paste" email from Virign Media as follows...
"Hello,
Following your recent query about Volt benefits, our O2 colleagues have passed your query to us to investigate. We’ve made some checks and can confirm that your account is eligible for Volt benefits.
What’s changing?
We’ve updated your account to confirm your eligibility. It can take up to 14 days for your benefits to be applied to your account automatically. However in some circumstances you may need to enrol via My O2 to get started with your benefits."
So it would appear yet again I have to wait a further 14 days with little optimism of a resolution.
One may ask, "why have you not contacted VM directly", but if you have to ask...
Anyways, as it would appear that some issues are better resolved here, thought I'd give it a go.
P.S - Offering customers a "deal" to tempt them back into a contract only to have said customers jump through hoops to get said deal is nothing short of poor.
