On Volt M250 but still only M125 speed

[dazzleshell]

Hi,

I'm a new customer since 28th August as they recently cabled my street. I was moved from M125 to M250 on my billing since 30th August.  But as of today I still only get between 125-130Mbps speed.  

I believe an engineer may need to go to the cabinet to rectify this?

[carl_pearce]

Please check the speed to the HUB:

https://samknows.com/realspeed/

[dazzleshell]

The speed to my Virgin Media Hub 5 is currently 137Mbps.

[Client62]

VM Hubs only pick up the revised speed profile when they are Restarted ( i.e. powered Off / On ).

[dazzleshell]

I've been switching it off and back on again daily.  It makes no difference. I read on another forum a few weeks ago to give it two weeks but an engineer might still need to go to the cabinet.  

[newapollo]

Hi dazzleshell 

On the https://samknows.com/realspeed/  page, what does it show in the bottom left hand corner, next to 

Package:Virgin Media? 

It will show either Package:Virgin Media,132x20 if your profile is on M125, or  Package:Virgin Media,264x25 if your profile is set for M250

You can also check your profile speed when logging into the hub by entering 192.168.0.1 in a browser window and looking at the Configuration tab under Advanced Settings > Tools > Network Status .  Then look at the Primary Downstream Service Flow  and see what is says next to Max Traffic Rate

If the speed profile hasn't been changed to M250 the same as on your account then it will need a back office team to update the profile, and not an engineer/tech.

[dazzleshell]

Hi,

On Sam Knows it does show package profile as 250x25 so that part is correct. 

After logging into the hub, under 'network status'  I can't see 'Primary Downstream Service Flow'  listed to check the Max Traffic Rate?

I've looked in every section too and still can't find it?  Sorry. 

[newapollo]

Hi again @dazzleshell 

It's under  Advanced Settings > Tools > Network Status, then click on the Configuration tab

[dazzleshell]

Unfortunately mine does not display everything like yours as I am missing the Downstream and Upstream tabs.  Not sure why?

[newapollo]

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@dazzleshell wrote:

Unfortunately mine does not display everything like yours as I am missing the Downstream and Upstream tabs.  Not sure why?

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Sorry to send you on a wild goose chase. I hadn't realised that you have the newest hub which is the hub 5x and it's only available on the newer XGS-PON (full fibre) network. 

I'm on the older network and so have a hub 5 (it's not compatable with your network) and the details shown in the logs are different between the two hubs.

You have 4 ethernet ports on the hub 5x, the top three are Gig1 ports, the bottom one, port 4 supports up to 10Gb speeds.  The same port my older hub 5 only supports up to 2.5Gb. Not that it matters at present as the highest speed on VM is currently 2Gb.

You could pay extra for symetrical upload/downloads speeds, that feature isn't available on the older network. 

However, you need a member of the forum team to check the systems to ensure you are on the correct speed profile. They should pick this up in a day or two.