On Volt M250 but still only M125 speed
Hi, I'm a new customer since 28th August as they recently cabled my street. I was moved from M125 to M250 on my billing since 30th August. But as of today I still only get between 125-130Mbps speed...
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I've been switching it off and back on again daily. It makes no difference. I read on another forum a few weeks ago to give it two weeks but an engineer might still need to go to the cabinet.
Hi dazzleshell
On the https://samknows.com/realspeed/ page, what does it show in the bottom left hand corner, next to
Package:Virgin Media?
It will show either Package:Virgin Media,132x20 if your profile is on M125, or Package:Virgin Media,264x25 if your profile is set for M250
You can also check your profile speed when logging into the hub by entering 192.168.0.1 in a browser window and looking at the Configuration tab under Advanced Settings > Tools > Network Status . Then look at the Primary Downstream Service Flow and see what is says next to Max Traffic Rate
If the speed profile hasn't been changed to M250 the same as on your account then it will need a back office team to update the profile, and not an engineer/tech.
Hi,
On Sam Knows it does show package profile as 250x25 so that part is correct.
After logging into the hub, under 'network status' I can't see 'Primary Downstream Service Flow' listed to check the Max Traffic Rate?
I've looked in every section too and still can't find it? Sorry.
Hi again dazzleshell
It's under Advanced Settings > Tools > Network Status, then click on the Configuration tab
Unfortunately mine does not display everything like yours as I am missing the Downstream and Upstream tabs. Not sure why?