No volt benefits

[Sonicmass]

I have waited three months now to get my volt benefits which O2 have assured me are activated.  They also told me I needed to get in touch with Virgin as it’s their responsibility to update my information.  Can someone from Virgin get back to me regarding this as I am still waiting for the volt benefits?

[Sabrina_B]

Hi @Sonicmass 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the delay in responding, can we ask have you been able to get your query looked into? Please let us know. 

Sabrina

[Sonicmass]

No I haven’t 

[Matthew_ML]

Sorry to hear this,

What happens when you go to this link to activate them? 

We have no manually way of doing this sorry. 

It should let you activate them via that link.

[Sonicmass]

They have been activated according to O2 but I see nothing about it in virgin app.  Please can you sort this out

[Megan_L]

Hi Sonicmass,

Thanks for coming back to us, sorry you've still not been able to get your Boost Benefits applied to your Media services. 

I'll be more than happy to get this sorted for you, I'm gonna send you a PM now so we can get started 🙂

Speak soon!

Megan