Hi.
Sorry to make my first post here a complaint. Im a new Virgin Media FTTP and O2 bundled customer. I signed up to FTTP VM250 and O2 sim with Volt benefits. Im getting passed from pillar to post by O2 and VM about not having Volt benefits (double data & speed boost), not being able to activate 'Volt' and not having a single VMO2 id linking accounts.
I raised the issue with my VM account manager. He said contact O2. I spent an hour on the phone speaking to a lovely lady at O2 who eventually said she'd raise a ticket because even she couldnt link the VM and O2 accounts.
A couple of hours later, I received an email for VM saying they had 'updated my (VM) account to confirm eligibility' but I cannot see any change and still cannot see anyway to activate Volt. It also suggests I 'may have to wait 14 days'! Nope, this was sold to me as a bundled deal. My O2 welcoming email even states Volt will be activated when I activate the sim which was done 2+ weeks ago.
My name on both accounts is exactly the same. I can see my address in my O2 account but cannot find my address details in my VM account. That seems odd that you cannot do this?
I am paying for something I am not receiving. In another '2 weeks' I will have been without the bundled Ive paid for for a month. This is not acceptable.
Can someone please look into this urgently?
Thank you.
