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Missing order help

Holtyboy
Joining in

‎29-01-2024 11:15 - edited ‎29-01-2024 11:39

I have now tried twice to upgrade my package from within my account.

I'm selecting an O2 SIM which then gives me double data and a broadband speed increase thanks to qualifying for Volt.

I receive an email confirmation and contract docs..but then nothing. I placed this order on 10th Jan and chased after two weeks. I placed it again on 26th Jan and VM help again have no reference of it. Is there a step I am missing to do with Volt registration by any chance?

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎31-01-2024 14:09

Hi @Holtyboy 

Thanks for posting and welcome to the community.

Sorry to hear of this order not going through.

Please contact O2 directly and they can assist further - https://www.o2.co.uk/contactus

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Holtyboy
Joining in
In response to John_GS

on ‎31-01-2024 15:38

Thanks John. O2 has no record of the order I placed on the VM online platform and has asked me to contact VM?

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Lee_R
Forum Team
Forum Team
In response to Holtyboy

on ‎05-02-2024 10:47

Hi @Holtyboy thanks for getting back to us.

Sorry to hear that your Volt application does not appear to have been processed.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right hand of your screen.

Regards

Lee_R

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