Good morning @LegoLady06
Thanks for posting and welcome back to the community.
Pods are only sent if the diagnostic tests show they are needed, the cost is seperate and whether you have either a Volt deal or on the 1GB package.
I have ran a check and can see you've managed to order the first Pod which is great.
There are a few requirements for the Pods to work with our Hubs:
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
• Channel Optimisation must be left on.
• The SSIDs must be the same and broadcast enabled.
• The SSID must be password protected.
• The Passphrases of the SSIDs must match.
As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
Please also don't put the Pod directly into the area where you're having issues. It needs to be in the midway point between the Router and the area itself.
Keep us posted.
