As part of a VM media package on a rental property I have, a SIM was included which I never wanted and never used. I don't live there so I didn't receive any letters saying they were moving my Sim to 02 and that I'd need to create a new Direct Debit. Now I have an arrears on the sim and it's massively affected my credit rating. I can't do anything online as I've never used the sim so cant be sent an sms to login or register. They wont verify me on the phone so I have to travel into a store. I've been in the store twice, the staff can't help. I've spent in total 5 hours on hold, being passed to various departments and still no help. My credit rating is now SERIOUSLY affected and I have a mortgage application in 2 months. All for a SIM that I never wanted or used. This is so stressful. Any advice help? Thanks
