tivo 6 box wireless broken

[sam0056]

Hi i hope someone can help i have a tivo 6 box and recently i upgraded my hub from the superhub 3 to the superhub 6 and ever since that time the Tivo 6 box cannot detect the wireless connection. The tivo 6 tv box searches and searches and does not find any network at all. Previously on the superhub 3 i was connected wirelessly without any issue. All my devices currently are connected fine to the superhub 5 without issue 3 phones and 2 laptops but the tivo 6 box simply cannot find the hub. I have discussed this with Virgin customer support somewhere in Asia where i really struggled to understand what the guy was trying to say but got there in the end. All he kept insisting on is that he send me a wifi signal booster and he would not understand that all my other devices are connected fine and this seems to be a compatibility issue between the new hub and the tivo box. I was left very frustrated by his constant suggestions of sending a signal booster so i hung up on him and i am hoping someone here can now help me.

[japitts]

If you create a hotspot using one of your phones, can the V6 find that SSID?

It won't work for any functional purposes, the V6 needs a VM-connection - but at least will prove the box's ability to find wireless networks.

[sam0056]

Hi no I've tried that also the tivo6 box does not see any WiFi whatsoever they need to send an engineer but the agent from cs India is saying I will be charged even tho the equipment seems broken.

[Akua_A]

Hi @sam0056 

Welcome to our community forums and sorry to hear you are having connectivity issues with your TiVo TV box. We can understand your concern and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,