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scouseuk's avatar
scouseuk
Dialled in
2 years ago
Solved

excessive fees and red light

hello   today sunday  i rang vm to tell them i want to cancel my services 1 charging to much for a poor service 2 catch up dont work  netflix  dont work prime dont work 3 hub 3 light is per...
  • Carley_S's avatar
    Carley_S
    2 years ago

    Okay thank you for confirming that the red light has remained after the pin hole reset scouseuk 

    We can arrange an engineer to investigate this further as it's better to err on the side of caution. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Okay thank you for confirming that the red light has remained after the pin hole reset scouseuk 

We can arrange an engineer to investigate this further as it's better to err on the side of caution. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.