V6 remote not working

[Lferguson86]

My V6 remote is not working. I have tried all the fixes suggested but it sticks with a red light and if you press a key it shows 0 on the screen. I tried ordering via the website and like others got the "oops" message and no access to the chat facility.

Can someone help please?

Thanks

[roy247 · Accepted solution]

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

[Lferguson86]

Thanks Roy - I giot thorugh n the phone and they are sending me a new one.