Forum Discussion

EddyFiss's avatar
EddyFiss
On our wavelength
9 months ago
Solved

V6 fault - continuous reset loop

Hi I've had the same problem for a week. I'm sure there is nothing wrong with my cables, ethernet or hub. Everything else is working well. I opted for updates and nothing has happened. The box ...
  • Ashleigh_C's avatar
    Ashleigh_C
    9 months ago

    Hi there EddyFiss 

    Thank you so much for your post and welcome to the community forums, it's great to have you back here.

    I am so sorry that you have faced this issue with your service. I would like to take a closer look into this with you via a private message so we can ensure we're testing the correct box and get a resolution sorted for you. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

     

Ashleigh_C's avatar
Ashleigh_C
Forum Team
9 months ago

Hi there EddyFiss 

Thank you so much for your post and welcome to the community forums, it's great to have you back here.

I am so sorry that you have faced this issue with your service. I would like to take a closer look into this with you via a private message so we can ensure we're testing the correct box and get a resolution sorted for you. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

  • EddyFiss's avatar
    EddyFiss
    On our wavelength
    9 months ago

    Hi Ashleigh

    Thank you for your kind offer.

    I had no response to my registration for updates of issues, which was for 24th May, then 14th June.

    I tried every reset trick I know and all the others suggested on the VM site and here.

    Nothing worked, so I logged into my VM account and had a line test of my V box and the outcome was to send me an engineer in the midday slot tomorrow, 29th.

    I don't like to let you down like this, but if it all goes as expected, and the engineer can sort me, I'll let you know the results or if it didn't work.

    The fault was said to be in my postcode, but my neighbour (also on Virgin) says his is all working nicely, which makes me think my box must need replacing.

    Cheers
    Cliff

     

    • EddyFiss's avatar
      EddyFiss
      On our wavelength
      9 months ago

      Hi Ashleigh

      I said I'd be back - well, here I am.

      It all happened and went well. The engineer turned up at 1205 in the 12 t0 4 slot. Took him 5 seconds to see that the box was defunct and another 15 minutes to set up the new one and give me a quick demo.

      It is working and I'm going through the process of getting accustomed to the new screens and methods of using.

      The engineer was good and efficient. Had no trouble getting hooked into my wi-fi and did it first time.

      As everything is ok, would you still want me to reply to your PM. I don't mind, if that's what you want me to do.

      Thank you for joining in so quickly with my query.

      Cheers
      Cliff