Forum Discussion

Mint2323's avatar
Mint2323
On our wavelength
2 years ago

V6 box no longer connects via WIFI

Would someone be able to assist? We have multiple V6 boxes and 1 of them no longer can connect via WIFI. Using an Ethernet cable will work but this is not ideal for its location. I have moved our ...
John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
12 months ago

Hi Mint2323 

Thanks for posting and welcome back to the community. 

Sorry to hear of the connection issue with the V6. Have you tried a reset of the box to see if this fixes it?

Best wishes.

Mint2323's avatar
Mint2323
On our wavelength
12 months ago

Hi John

Thank you for responding.

I missed your post, sorry for my delayed response.

I can confirm, I have tried a reset and the result is the same.

Could it need an update on the software side?

 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    12 months ago

    Thanks for confirming this Mint2323.

    DO you happen to have our Connect app at all? With this it might be that you have paused the device and this is why it is the only thing affected and having no connection to the WiFi.

    Joe

    • Mint2323's avatar
      Mint2323
      On our wavelength
      12 months ago

      Hi Joe

      Thank you but I can confirm we do not use or have the Connect App.

      It's the one box giving us issue, and it works but has no WIFI function so in turn will not update the TV guide which is annoying. At the moment every week I will connect via ethernet cable for 30 mins to get the guide updated but is unrealistic for a long term solution.

      Await to hear.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        12 months ago

        Hi Mint2323 

        Thanks for coming back to us.

        I'll send you a PM now to assist further.