Tv guide update

[Jude2]

My tv guide hasn't updated since Saturday. When I check the system it says that there is programme info up to Sat 27th Jan. When I check the network connection the box seems to be successfully updating every 6 hours, as is usual. I have tried to force a connection to update, it connects to network, says it's downloading, and successfully completes.  However there is nothing new downloaded and the tv guide still shows up to Sat 27th.  I have tried rebooting, but that doesn't change anything, and there are no issues in my area  when I check the service status page on the website.  

Is this just me, or is this a nationwide issue? Any ideas would be grateful.

[japitts]

For the "public service" channels, which most people correlate with the Freeview-esque set, listings upto the end of week+2 are normal. Many pay channels have a rolling 14days EPG, but 101-105 don't - with the exception of the Christmas/NY period.

[Ashleigh_C]

Hi there @Jude2 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I'm so sorry to hear you are facing this issue with your service, can I ask if the guide is not showing for all channels? Has this changed at all since your last post?