TV box keeps rebooting

[Drjsutcliffe]

My TV Box is stuck in a Boot cycle where it won't get past the Welcome screen / Starting up screen.  Tried turning off at mains or on remote and still won't work.  Looking at other Posts this sounds like the box might need replacing. Please help

[japitts]

Your assumption from previous posts, is correct. You've posted in the TiVo forum so I presume this is the box you have.

Your only option now, is to contact TV faults to report your box fault. They should arrange either a tech visit, or a replacement with a V6 - providing you have VM home broadband. This box runs the exact same TiVo software but on much newer hardware.

[Drjsutcliffe]

Thanks for this, I'm not sure if I have a TivO box - how do I know which TV box I have?

[Drjsutcliffe]

actually I think I have a TV 6 box, I'll post a new thread on the correct forum now.

[Drjsutcliffe]

My TV Box is stuck in a Boot cycle where it won't get past the Welcome screen / Starting up screen.  Tried turning off at mains or on remote and still won't work.  Looking at other Posts this sounds like the box might need replacing. Please help

[japitts]

The only reason for mentioning the TiVo/V6 difference was that there is a key sequence that can sometimes recover a V6 stuck in the boot loop - try turning off the box using the switch on the back of the box; then on the front of the box hold down both the power button and the - (minus) button at the same time. Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.

You can check which you have, using https://www.virginmedia.com/care/tv-fault/which-tv-box 

No need to create a duplicate thread for the same problem, that's now been merged together and the combined thread put into the V6 forum for you.

[Drjsutcliffe]

Thanks I've tried this but to no avail.  I think I need an engineer out to replace the box - please can someone from the Virgin team arrange an engineer to come out.

[Ayisha_B]

Hi @Drjsutcliffe 👋

Welcome back to our Community Forums and thanks for your post.

I am sorry to hear of the issues with your TV box.

I will pop you a PM 📩 now to assist further.

Speak soon!