You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.
Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've misplaced the power cable for your V6 box. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to arrange this.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
New around here? Check out the do's and don'ts, in our Community FAQs