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Power Supply V6 Box

Joining in

We have lost the power cable for our V6 Box during some home renovation. Can a replacement be ordered direct from Virgin Media? Or can I can get a replacement online?


Community elder

Hi Liamg1985,

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.


Forum Team
Forum Team

Hi Liamg1985, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've misplaced the power cable for your V6 box. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to arrange this. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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