Power Supply V6 Box

[Liamg1985]

We have lost the power cable for our V6 Box during some home renovation. Can a replacement be ordered direct from Virgin Media? Or can I can get a replacement online?

[roy247]

Hi Liamg1985,

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

[Kath_F]

Hi Liamg1985, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've misplaced the power cable for your V6 box. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to arrange this. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,