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Permanent red light and no on demand

Andy151
On our wavelength

on ‎30-06-2024 13:48

Hi everyone,  I've noticed over the last few days that the power/operating light on the front, that usually shows a lighish(green, white,?? ) is now showing red. I've rebooted the box and it's still the same. Earlier I wanted to watch Equalizer 3 on the Sky movies on demand and it says unavailable. So I tried 2 different films and they are also not available. Do you think they could be connected? I've had this box for a fair few years (5years) and its the first time this has happened. The recordings are only about 30% full. Any help before I ring them tomorrow. Cheers 

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎30-06-2024 14:39

Hi @Andy151 

Have you used the /check-services/   function?

There's currently a fault message showing in my area (although I don't seem to be affected by it bit other users are)  You can click on there for service updates for the current issue which can be sent via sms or email.

There's a TV issue in xxxx

Last updated today, 14:32pm.

Thanks for your patience while we work to fix things as quick as we can.

Status  Outage Identified and Raised  Estimated fix time Today at 3:06pm. Details   Error message 602 may appear on screen when trying to use on demand and catch up services just now. We are sorry about this, our engineers are looking at fixing this as soon as possible

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Andy151
On our wavelength
In response to newapollo

on ‎30-06-2024 15:35

Checked the service and its rebooted the hub and that has fixed the on demand issue. The red light remains and reading other comments the DVR might be on its way out. But I'll see what VM say tomorrow. Thank you for the help 

japitts
Very Insightful Person
Very Insightful Person

on ‎30-06-2024 20:23

You'd posted in the TiVo forum, but this box has an inbuilt internet connection & doesn't use your home-hub. If rebooting that resolved connectivity issues, I suspect you have a V6 - this runs TiVo software but is a very different box otherwise).

https://www.virginmedia.com/care/tv-fault/which-tv-box 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team
In response to Andy151

on ‎03-07-2024 11:30

Hello Andy151.

Sorry to hear about the permanent red light on your V6 box and on demand issues, Thank you as well for bringing this to our attention.

To be honest it does sound like the V6 box is on its way out and will need replacing.

To save you making a call, I'd like to take a look into this for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L
 

 

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