Permanent red light and no on demand
Hi everyone, I've noticed over the last few days that the power/operating light on the front, that usually shows a lighish(green, white,?? ) is now showing red. I've rebooted the box and it's still ...
Forum Discussion
Hi Andy151
Have you used the /check-services/ function?
There's currently a fault message showing in my area (although I don't seem to be affected by it bit other users are) You can click on there for service updates for the current issue which can be sent via sms or email.
There's a TV issue in xxxx
Last updated today, 14:32pm.
Thanks for your patience while we work to fix things as quick as we can.
Status Outage Identified and Raised Estimated fix time Today at 3:06pm. Details Error message 602 may appear on screen when trying to use on demand and catch up services just now. We are sorry about this, our engineers are looking at fixing this as soon as possible
Checked the service and its rebooted the hub and that has fixed the on demand issue. The red light remains and reading other comments the DVR might be on its way out. But I'll see what VM say tomorrow. Thank you for the help
Hello Andy151.
Sorry to hear about the permanent red light on your V6 box and on demand issues, Thank you as well for bringing this to our attention.
To be honest it does sound like the V6 box is on its way out and will need replacing.
To save you making a call, I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
