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giramel's avatar
giramel
Tuning in
2 years ago
Solved

No HD channels available... signal or v6 box issue?

Every time I try to watch an HD channel,  I either get told to "Watch on +1" or a black screen with a message that says "There is a problem with the signal on XXXXXX (channel name) .  Please reboot y...
  • japitts's avatar
    japitts
    2 years ago

    W02 is a TiVo-software loss-of-signal error, so the same advice applies as per "my picture is pixellating" query....

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them. You're paying for a fault-free service, but "what is causing the problem" is for VM for determine.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

japitts's avatar
japitts
Very Insightful Person
2 years ago

W02 is a TiVo-software loss-of-signal error, so the same advice applies as per "my picture is pixellating" query....

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them. You're paying for a fault-free service, but "what is causing the problem" is for VM for determine.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

  • giramel's avatar
    giramel
    Tuning in
    2 years ago

    Thanks for your help, I called 0800 5610061, nothing was reported in my area so I called 150 and now have an engineer visit booked in ðŸ˜Š