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SteveGill
Dialled in

Hi,
A lot of the radio stations were moved from the main menu to the Radioline app which is annoying enough as you can only use it when you have your hub and router running (mine get switched off at night) but today no apps are available - tried rebooting the box with no joy.

On selecting My Favourite Apps or All Apps all I get is the purple ring routine then nothing.

I checked the network connection and it says it's connected.

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @SteveGill 

Thanks for posting and welcome back to the community.

Sorry to hear of the issue with the apps on your TV box. 

Has this resolved itself since posting? If not, how is the box connected to the internet please, wired/wireless? Is On Demand working ok and it's just the apps?

John_GS
Forum Team


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japitts
Very Insightful Person
Very Insightful Person

Sounds like you're referring to Bauer's removal of their linear radio feeds - https://radiotoday.co.uk/2023/11/bauer-to-remove-all-radio-stations-from-satellite-and-cable-tv-plat... 

It's not a wise idea to be taking away the V6's internet connection overnight - EPG updates, for one, are pushed out every 6hours and sooner or later the box regularly being offline could cause an issue. It's entirely possible this is the reason for your current predicament.

Have you tried using the "connect to VM services" now option within the network connections screen? The success timestamps in the top-left are worth a check in scenarios such as this.

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SteveGill
Dialled in

Hi,

Yes, it is working today, thanks. It wasn't working yesterday but I hadn't had a chance to look at it today. Everything else seemed to be working fine when I checked, just the Apps that weren't responding.

@jappits Thanks for the hints there. Yes, Bauer was the name I was looking for and failing to remember. 
Sadly the idea of leaving anything switched on overnight has been vetoed by a higher power so we'll just have to take any issues that come with that.
I did use the "connect to VM services" option when I checked the network connection and it updated the timestamps.