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Hi where can i get a replacement power cable for my v6 box please

Joining in

Hi where can I get a replacement power cable for my v6 box. I've tried calling a few times but they don't seem to understand what I'm calling about 


Fibre optic

Might be worth referring to it as a mains adapter when you're calling VM as to replace the cable, the mains adapter probably has to be replaced at the same time

Hi there @Kellyblackwell 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you have not been able to arrange a replacement power cable, can I ask what has happened with your current cable? Was this damaged or has it stopped working? 


Hi the thin wire that plugs in the box of the box has broken in half

Thanks for coming back to us @Kellyblackwell.

I'd be happy to pick this up to have a new wire sent out to you.

Check out the envelope in the top right hand corner for a private message from me.



Hello, I have the same issue, can you help me also please?