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Flashing Led

DefMeister
On our wavelength

Tuesday

Hi. I've been having problems accessing the interactive and catchup services on my V6 box and Tivo box. The network light on the V6 box alternates between solid white, flashing white, and off periodically through the day. I've reset both boxes and the Hub3, changed around and tried disconnecting the network cables to the hub, done a full power off and reset. Does anyone have any ideas what else to try, or do I need to arrange an engineers visit?

Thanks for any and all suggestions. 

Gordon

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

Tuesday

You need to separate the two issues for starters, the legacy TiVo has an inbuilt internet connection via the co-ax so playing with the home-hub will be completely pointless! On the front-left of the TiVo is a green LED with a heartbeat indicator - if this flashes, the modem has failed. Faulty box, swapped for a V6, job done.

V6 a different ball game, and you're right to be experimenting with the router. Follow Home > Help & Settings > Settings > Network, does an IP address report in the top-right? Is the V6 using a wireless connection or a hardwired Ethernet, to your router?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Akua_A
Forum Team
Forum Team

Friday

Hi @DefMeister 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues with your V6 box as well as accessing interactive or catchup services. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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DefMeister
On our wavelength

Friday

Sorry for not responding sooner, been working and ill🤮🤧. My Tivo box is fine. It's the Hub3 that's playing up I think. The flashing internet LED on the V6 box is still there and I've got no catchup services. But I'm not getting online services on my TV either if it's connected to the Hub3 via ethernet. If I disconnect the ethernet cable and use a wireless connection it works fine. I've got an engineer booked for Wednesday but if anyone has any ideas it would be appreciated. 

Gordon

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Sabrina_B
Forum Team
Forum Team
In response to DefMeister

10 hours ago

Thanks for the update on this @DefMeister, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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