Virgin Media Community

[FJHove]

I have the following error message on the screen - “Please replace the batteries in your remote control”.

I’ve done that (twice) and can’t get rid of the message when watching Netflix. I can get rid of it on live tv - it reappears when I change channel but pressing ‘TV’ gets rid of it.

I have checked all the cables, rebooted the box, repairs the remote, etc. TV is LG.

Obviously driving me insane - any suggestions?

[FJHove]

PS have also reset Netflix account. This appears on all ‘apps’ - iPlayer, All4 etc.

[ozsat]

Are you using rechargable batteries?

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@FJHove wrote:

I have the following error message on the screen - “Please replace the batteries in your remote control”.

I’ve done that (twice) and can’t get rid of the message when watching Netflix. I can get rid of it on live tv - it reappears when I change channel but pressing ‘TV’ gets rid of it.

I have checked all the cables, rebooted the box, repairs the remote, etc. TV is LG.

Obviously driving me insane - any suggestions?

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[Alex_RM]

Hi FJHove,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the remote.

Can you confirm if you're using rechargeable batteries? 

Let me know if this is still an issue and I can pop you over a private message.

Alex_Rm