Error Message - Ordering free replacement Remote Control (V6)

[backtothefuture]

Hi,

My V6 remote control is extremely worn and tempremental and I'm trying to request a replacement online.

It confirms that it is free of charge, but then on the final stage it gives an error - "An error occurred when placing your order".

Can a member of the Virgin Media team help with this please ?

Thanks in advance

[Robert_P]

Hello backtothefuture

Thanks for posting in regards to the remote issues and problems ordering a replacement. We're happy to help here via the forums.

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

[backtothefuture]

Replied back with my name as requested.