Delay adding Premier Sports

[Pbwillcox]

I upgraded my account yesterday to include Premier Sports to watch the European Rugby - I've had the email confirming it's been added to my account but the Premier Sports channels are still not available on the planner - anyway ideas?

[japitts]

On a TiVo or V6, follow Home > Help & Settings > Help > TV Care > I'm missing some channels

This re-synchs your EPG with account package.

[Pbwillcox]

Thanks for the advice, hasn't worked unfortunately 

[japitts]

The only logical conclusion there, is that the channels are not in your package. If you're a multiroom user, check whether one of your boxes has the channels but others don't.

Otherwise, VM-CS should be your next port of call. Staff on here may well take longer than the weekend, to respond.

[Carley_S]

Hi @Pbwillcox 

Welcome to the Community Forums. 

Sorry to hear that you're having some issues with adding Premier Sports to your package. 

We can see on the systems on our side that you've since been in touch and looked to have this sorted. 
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.

[ozsat]

A note for others doing channel upgrades in future.

If you do it via the app on the set-top-box it can take days to actually update - although sometimes it has been minutes.

If you need the channel very soon always call in for the upgrade.