DVR has detected a serious problem

[Aznerak]

I have the dreaded green screen. I have called 150 who refuse to send an engineer as they claim they’ve detected a problem with the box and an engineer will try and fix it remotely by 29 March!

I explained that if the hard drive has failed, remote fixing is not possible but she refused to arrange an appointment for an engineer to come.

Please advise what I can do in the meantime 
 

[Martin_N]

Hi Aznerak,

Thank you for your post. I'm very sorry to hear about the issue with your Tv box. 

I will private message you now to look into this. 

^Martin

[Duffnut]

Me too, been over 15 hours now so can safely assume it has died. Please can you help.

Thanks Andy