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DVR has detected a serious problem

Tuning in

I have the dreaded green screen. I have called 150 who refuse to send an engineer as they claim they’ve detected a problem with the box and an engineer will try and fix it remotely by 29 March!

I explained that if the hard drive has failed, remote fixing is not possible but she refused to arrange an appointment for an engineer to come.

Please advise what I can do in the meantime 


Forum Team
Forum Team

Hi Aznerak,

Thank you for your post. I'm very sorry to hear about the issue with your Tv box. 

I will private message you now to look into this. 


On our wavelength

Me too, been over 15 hours now so can safely assume it has died. Please can you help.

Thanks Andy