Can't pair remote on V6 box

[Wailsey]

I'm trying to pair a remote with a V6 box. I've gone through the steps to put the remote into RF mode. When I press the minus button on the front of the box, all that happens is the channels scroll if the box is on. 

If I turn the box off, so the light is red and then press the minus button, nothing happens. What's going on?

[Kath_P]

Hi vmlongtime, 

Thanks for taking the time to come back to me via private message and update us on things. 

We're really glad to hear that you've been able to order a remote and that will hopefully resolve things for you. 🤩 If you have any further issues going forward then you know where we are.

Take care,