Forum Discussion

Wailsey's avatar
Wailsey
Joining in
3 years ago

Can't pair remote on V6 box

I'm trying to pair a remote with a V6 box. I've gone through the steps to put the remote into RF mode. When I press the minus button on the front of the box, all that happens is the channels scroll i...
Vikki_M's avatar
Vikki_M
Icon for Forum Team rankForum Team
3 years ago

Thank you Wailsey

 

Just to clarify please, have you tried both options details below?

 

How to pair TV V6 & Virgin TiVo box remote to the box

 

  1. Hold the minus button on the front of your V6 box down for 10 seconds.
     
  2. The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring.
     
  3. Now hold the Info button on the remote down for 7 seconds. The light on the remote should flash green twice.
     
  4. Confirm the paring by holding the plus button on the front of the V6 box down until the remote starts beeping. The remote and V6 box should now be paired.


 

Note: The V6 can also be paired with the remote by accessing the following options and following the on screen instructions:

 

  1. Select Home on the remote
     
  2. Select Help & Settings
     
  3. Select Settings
     
  4. Select Devices
     
  5. Select Remote Control Pairing

 

Please pop back to us when you can. 

Wailsey's avatar
Wailsey
Joining in
3 years ago

Yes, I've tried those steps. Nothing happens when I press the minus button on the front of the box

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    3 years ago

    Thanks for coming back to us Wailsey and I'm sorry to hear that following the steps have been fruitless.

    Check out the purple envelope in the top right hand corner, and I'll be able to order an alternative remote control to see if this resolves this issue for you.

    Kindest regards,

    David_Bn

    • Wailsey's avatar
      Wailsey
      Joining in
      3 years ago

      I have two remotes and neither will pair. The remotes seem to behave as expected as per the instructions, it is the box that doesn't respond appropriately. 

      Best regards, 

       

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        3 years ago

        Hi Wailsey, 

        I'm very sorry you're still having an issue with this. 

        I can see one of my colleagues has pm'd you regarding this. 

        I would recommend continuing to those messages so they can assist further. 

        ^Martin