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Can’t fast forward on ITV X?

CC9
Joining in

After lots weeks of being unable to get ON DEMAND, engineer came, didn’t know why, changed a cable to wi-fi. My ITV Hub changed to ITV X. On trying to watching a program on ITV X seems when I try to fast forward or rewind Not applicable comes up!  Tried to get help by phone, no help! Was sent a new remote! Still not working, getting really fed up with VIRGIN and it’s poor customer service! and problems with their service! 

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newapollo
Very Insightful Person
Very Insightful Person

Hi @CC9 

Which TV package are you on?

Info below from https://www.virginmedia.com/virgin-tv-edit/tv/itvx-how-to-watch-and-best-new-shows-and-movies 

As an added bonus for Full House or Maxit customers only, when catching up with shows on ITVX, you can fast forward through the ads (not available on Stream). Pretty nifty, eh?

Dave
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34 REPLIES 34

Ernie_C
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Very Insightful Person

The whole point of ITVX is to get you to watch the adverts.

The STV Player has much the same material but on TV 360 does allow the adverts to be fast forwarded but only at x6.

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japitts
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ITV Hub was also changed to ITV-X by ITV on Dec 8th, that wasn't a Virgin Media change.

If you want to avoid watching adverts on programmes that are broadcast, better to record them rather than rely on VoD

For content that is only on ITV-X, your complaint should be directed at ITV.

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newapollo
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Hi @CC9 

Which TV package are you on?

Info below from https://www.virginmedia.com/virgin-tv-edit/tv/itvx-how-to-watch-and-best-new-shows-and-movies 

As an added bonus for Full House or Maxit customers only, when catching up with shows on ITVX, you can fast forward through the ads (not available on Stream). Pretty nifty, eh?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I have Maxit and when I try to fast-forward it just freezes.  It won't restart, sometimes it will go back to the beginning and start playing, but that's it.  I have to press the TV button or My Shows to get out.  Having just changed from Tivo to V6 BBC iPlayer is now miles better, but ITVX is worse then iPlayer ever was. 'Nifty' it isn't!

japitts
Very Insightful Person
Very Insightful Person

Maxit is just your TV channel package, it has no bearing on how apps work.

If a TV box is regularly freezing, there may be a fault with it. But apps not liking fast forwarding or restarting is usually part of the design. It's why recording programmes is usually preferable given the choice.

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Read what newappolo posted which is an excerpt from the ITVX on Virgin Media info:

"As an added bonus for Full House or Maxit customers only, when catching up with shows on ITVX, you can fast forward through the ads"

If the Virgin info is incorrect then ITVX via the Virgin all is pretty useless.

japitts
Very Insightful Person
Very Insightful Person

I totally stand by my previous suggestion of recording programmes rather than rely on apps & streaming, but...

I must apologise, and being on Maxit myself I've had a play with ITV-X (really don't use it much/at all) it is indeed possible to fast-forward through the lead-in adverts and through programme content. It's damn-fiddly though, prone to random black screening and needs constant pause/play button presses to get anywhere.

Nowhere near as seamless as in-house VoD and not a patch on watching a recording.

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We have always recorded stuff when we see it in the schedules (yes using series link when appropriate) - that was the main purpose of getting a Virgin box in the first place, but also used Catchup when we had missed something or wanted to see an 'old' programme, and now we can't.  This appears to fast-forward judging by the 'progress' bar at the bottom but when pressing play again it just freezes.  Pressing various buttons in that area either does nothing or puts it back to the start, and the only option is to exit the app altogether.  Still waiting for information on whether this is an app problem, a Virgin problem, or a problem with my kit.

As the Amish say "'Progress' is not assumed to mean 'better'".

 

I Googled this issue and found this link, does this help with ITVX? https://itblogpros.com/how-to-fast-forward-itv-hub/