Brookside not working on STV app

[mackerbootle]

Since last Thursday whenever I open the STV app in the V6 TV box it is refusing to play any of the Brookside shows. An error message appears onscreen - STV Error:NW-1.

I've rebooted the box and the router multiple times and signed out and back into the STV app. It's simply not working.

Only seems to be affecting the Brookside content there.

My postcode is the L21 area of Liverpool.

I've checked for faults in my area and no TV faults are displaying in my account.

Hope you can notify the relevant people who are in charge of the STV app.

Thanks,

Mack

[japitts]

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@mackerbootle wrote:

Hope you can notify the relevant people who are in charge of the STV app.

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VM provide access to the app which is provide by STV.

https://www.stv.tv/info/contact 

[Craigrlewis]

Mine was doing the same,  Now the entire app doesn't work-it either is totally blank screen or it loads the logo up then freezes at 3 seconds.It started with just Brookside but now its the entire app.
i reset the v6 box and I then reset the hub to no avail.
i have the app on my Samsung Smart TV and Ipad and it works perfectly on both.
That implies the problem is Virgins end?

[gblorimer]

Same here. Works on phone 

[MagieQ]

Hi I'm having problems with the stv app/catch up too (live tv fine). Get a stv: NW-1 error trying to watch any catch up. I'm based in Edinburgh EH10. Just really over the last week. thanks for any help. STV say it is a network/geolocation issue.

[MagieQ]

Hi I'm having the same issue with stv app and same error message - for all catch up programmes. I'm in Edinburgh EH10. There was a comment about privacy settings being updated - the issue seems to have arisen since then I think. Virgin - can you help please.

[gblorimer]

I emailed STV, mine is now working 

[MagieQ]

Mine's is working now too

[Reece_MH]

Hi all,

Thanks for posting, and welcome/welcome back to the Forums.

I'm sorry to hear you've experienced problems with the STV app. We were aware of an issue earlier in the week that was causing V6 apps to display an error.

This has now been resolved, and you should be able to access apps as intended - which it appears you can 🙂

Please do let us know if you need anything else, and we'll be happy to assist.

Cheers,

[gamingffc]

its not resolved because i cant watch Brookside on the stv app, and im trying to watch from west yorkshire