on 23-05-2023 14:42
I watch Uk tv play regularly when i tried last night and today to watch a programme from Catch up I was asked to subscribe to watch. It is already part of my subscription and working ok on one of my other boxes. Have tried switching off at socket and switching back on .Any help appreciated
on 23-05-2023 14:53
Hi @Confused17
Which program is it so we can try and replicate the error?
on 23-05-2023 15:00
Same problem now required to subscribe in order to watch via catchup/on demand. Show in question is Masterchef Australia series 13 Episode 5 onwards.
on 23-05-2023 15:42
Hi @Davidlw
On my 360 I can watch Masterchef Australia series 13 Episode 5 onwards via Catch Up by selecting either WHD, W, W+1 and the UKTV Play. The UKTV Play option has 85 seconds of adverts before the program plays, however the other options play without many leading adverts
I can also access and play those episodes via Box Sets and selecting the W icon.
on 23-05-2023 15:49
It is Casualty series 33 episode episode 42. Thank you
on 23-05-2023 18:59
Hi @Confused17
On my 360, Casualty series 33 only goes up to episode 28 when clicking on UKTV Play
It does however play OK when clicking on Drama channel under the Catch Up section.
on 23-05-2023 19:07
Can you also try the fixes suggested in the thread linked below, I suspect the underlying issue is similar
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on 26-05-2023 08:34
Hi Confused17 👋 welcome back to the community forum! Thank you for posting.
Sorry to hear about these issues, if you could just confirm a few extra bits of information this well help us isolate where the problem may be;
-Is the issue happening with any other titles for UK TV play?
-Is the issue happening on any other channels or services?
-Were you able to try any of the fixes in the thread provided above by @japitts?
Please let us know about this, and if the issue is still ongoing so we can continue to offer support! Thank you 🌞
on 29-05-2023 20:31
We are also having this problem. Trying to watch CSI Vegas on UK TV and it tells me I need to subscribe. Have been watching this fine up to now.
on 29-05-2023 21:01
We have this problem and also 5 on demand services too.