upgrading MA1/4/11 error

[Any1else]

Like many I have just received this error when trying to upgrade. I have powered the box down for more than 30 secs and also tried the power button and each of the +/- buttons but still get the error. It HAS deleted all of our recordings though but the update fails. Anything else I can try??

[MOD EDIT: Subject title changed for clarity]

[newapollo]

Error codes starting Error MA1/ are often due to the migration starting before the systems are ready to process the switch. When this happens it usually works if the customer tries again later on or the following day.

A few other people with error codes starting MA1 have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again.

The migration automatically deletes the recordings anyway as the process involves formatting the boxes hard drive.

[Pakyadr]

You need to contact customer service via chat or phone as they need to push the updates. Not sure why they expect is to call them as it is easily sorted 

[psca11]

I feel your pain as am having same trouble.

Love how we customers have to chase up our own problems......and we lose all our recordings into the bargain, with no compensation. Brilliant! You couldn't make it up.

[Akua_A]

Hi @psca11 

Welcome to our community forums and sorry to hear you are having issues with upgrading your set-top box. We can understand the frustration caused and we want to best help. We can see you were very recently on a thread regarding the same issue. Was the advice given useful? Do you need any further help with this?