2 weeks ago - last edited 2 weeks ago by Melissa_F
Hello @endisforever, I am having the same issues as you for the past 4 days. My second box is 1 floor up from the hub and connected by ethernet. I am wondering if there has been a software update, as a previous one also messed my box up for a few days.
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2 weeks ago
Your post has been moved to a new thread, so has no context. Can you explain the issues you're having?
You mention your second box being connected by Ethernet, does that mean the primary one is wireless fed? And if so, what is the signal strength reported as?
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2 weeks ago
Your post has been moved to a new thread, so has no context. Can you explain the issues you're having?
You mention your second box being connected by Ethernet, does that mean the primary one is wireless fed? And if so, what is the signal strength reported as?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
2 weeks ago
Hi @japitts,
Thankyou for your reply.
Tonight after 4 days of issues my box is now working fine. Maybe my suspicion of software issue was correct.
The issue was every time I clicked on a recorded programme to watch all I got was buffering and constantly freezing every 2 seconds. I then had a quick flash of an error message with ethernet connection issue or too many users coming up. I was alone in the house each time I tried it. Hopefully it has been fixed now.
I have attached my speed test from this morning