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my remote is on it's way

cris458carlo
Joining in

on ‎13-08-2024 07:56

Hello,

I’ve just received an email today confirming that my remote is on its way. Can someone confirm if I will receive two remotes since I have two V6 boxes connected? Is that possible or fraud!  

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎13-08-2024 20:01

I had two V6 boxes and when I migrated to the TV360 I received the same email. I received two 360 remotes.

If you have two V6 boxes and are contracted for both V6 boxes then two 360 remotes will be sent out.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

on ‎15-08-2024 20:33

Hi there @cris458carlo 

Thank you so much for your post and welcome to the community forums, it's great to have you back with us. 

I am so sorry for any confusion caused and a big thank you to newapollo for their help here. You should receive two remotes for each box to be migrated, if you do face any issues though please do let us know and we will be happy to take a look. 

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