Wall to hub cable

[Teamholmes18]

Hi there

I’ve  been trying to get through to someone at VM all day but to no avail. I have had a 360 TV box today and could do with a longer cable which goes between the wall box and the new splitter I’ve had. I’ve read Virgin do a 3 metre lead but I can’t get through to anyone to ask for one. Are these leads standard coax leads that I can pick up from a diy store or are they specially designed and wired? 
Many thanks!! 
Duncan

[Daniel_Et]

Hi @Teamholmes18 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having getting through to the team 😔

I can see you've spoken to an agent since you posted. Has this now been sorted out?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Teamholmes18]

Hi there

yes.. I’m just awaiting the arrival of the cable, so hopefully should all be sorted soon. Thankyou!