Wall E taking over

[Loosecanons]

I came home tonight and my TV seems to be dominated by Wall E promotions.

My new 360 is now really slow and unresponsive. It takes an age to even change channel.

Can these promotions cause this to happen?

Thanks 

[roy247]

Have you tried rebooting the 360 box by turning the power off for a few minutes and then turning back on again, that's the first thing to try.

The promotions on the home page shouldn't cause a problem.

[Lolezoes · Accepted solution]

This shouldn't really be happening. 

It could be because you're running out of storage on the disk. Try deleting some recordings that you're not watching and see if it helps improve the speed of the system. If that doesn't help fix it, try the suggestion from roy247, which was to turn it off and back on again.

Make sure you unplug the system from the wall and wait around a minute before plugging it back in and turning it on again.

Good luck,

Noah

[roy247]

You can check how full your hard drive is if you press the Home button, then scroll to Recordings and select View all under Recorded you will see a percentage figure under Recordings top left which will tell you how full the hard drive is before deleting and recordings.

[Loosecanons]

Thanks all for your help.

I've had the box just over a week as a replacement for my upgraded V6.

It's at 18% usage. If I press the recordings section it can take 2 or 3 seconds to respond.

Last night it was badly pixellating on BBC 1. Something I've put up with for years off and on. 

This morning it failed to record and came back with CS2217.

I might have to get an engineer again

[Loosecanons]

And just watching a recording now. 

It flashed up with a code . I think it was CS2200 and kicked me out. It does this every time in the recording 

[roy247]

Don't mark things as being resolved if they aren't it might delay forum team involvement.

[Ashleigh_C]

Hi there @Loosecanons 

Thank you so much for your post and welcome back to the community forums, its great to have you here. 

I am so sorry that you are facing this issue with your service and thank you so much to our community team for their help so far. 

I have taken a look on our side and I do think it would be best to arrange an engineer. I will pop you an private message now to arrange this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Loosecanons]

Hello,

Thanks for your help.

An engineer came at the weekend and determined my wifi signal was not strong enough for the data consuming 360 box. He improved the signal and up to now it is working OK.

Before that it was getting slower and slower , it crashed and the 360 icons wouldn't even appear in the recordings.

Thank you