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regentroad5's avatar
regentroad5
Up to speed
9 months ago
Solved

Virgin TV 360 question.

A few weeks ago I received an email offering a new contract, the proviso being I accept a Virgin TV 360 to replace my current V6 box. I declined. Why are Virgin pushing this new box? Is the intenti...
  • japitts's avatar
    9 months ago

    You've potentially opened a can of worms here, but let's keep to some facts!

    TiVo-software is licenced to VM, TV360 is Liberty Global (VM's parent company) in-house TV software, so naturally they will encourage migrations to TV360 at every opportunity - and one day there may well be a compulsory migration. But for now, all conversions are 100% voluntary.

    Forum staff have confirmed to VIPs that no new contract offer includes a compulsory migration to TV360 and can be exercised on existing TiVo/V6 boxes - except in the specific circumstance where the proposed package includes an element that is exclusive to TV360. That means Paramount+ or Disney+ subscriptions. Most weeks there's a post or two on here, where sales agents have alluded to compulsory migration, when it may well not be the case.

    Does this offer include that? If not, would you mind posting a copy of the offer (remove anything personal or identifiable) - I for one would be rather interested.