Virgin 360 mini box not powering on Sky Soundbox automatically

[kevin1988]

Hello

I just switched my main TV service from Sky to Virgin. I have noticed that when I take the 360 mini out of standby it doesn't turn on the soundbox automatically.  I was wondering if any other Virgin customers are experiencing this issue other than that I wish I had gotten rid of Sky long ago as Virgin has a lot clearer picture than Sky Q and 100% happy with the TV service other than this. 

[roy247]

If you have a main box and a mini box you could try swapping them around and pairing to the soundbox, just make sure you have the one power option set to on.

[Steven_L]

Hello kevin1988,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV box at the moment.

Has your remote been paired to control your soundbox correctly? The link here may also provide some helpful advice on the issues that you're experiencing right now.

Kind Regards,

Steven_L