Virgin 360 Remote - Sharp TV connection issue

[Lorri777]

Hi all hope someone can help me. My Virgin 360 Remote will not connect to my Sharp TV I have tried holding buttons etc and changing batteries. The TV is not an old TV so not sure how to fix this. Also get a lot of crackling when I turn it on and have to use the off button to turn on, not sure if this is right. Any solutions greatly appreciated.

Thanks

[MOD EDIT: Subject title changed for clarity]

[Vikki_M]

Hi Lorri777,

Thanks for your post and welcome to our community.

We're sorry to hear you're having some issues connecting the 360 remote to the TV.

Please have a look at the information here 

If you still need any further support, please pop back to us and we'd be happy to help :). 

[newapollo]

Hi Lorri777 

How did you try to pair the remote? Did you use the 'Live TV' button? (the one on the right hand side directly below the red power/standby button)

It should work by holding down the 'Live TV' and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

You can also try the following:-

Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.