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VM 360 tv box CS9993 error code

Just joined

For the past 17 hours we have only been able to view 'live' tv. The hub has been powered down several times, and when the error code continued, the hub reset to factory settings - still no change in the error codes shown!

The 360 box has been powered down multiple times, all to no avail.

Logged the lack of service availability as the message simply says:

Code CS9993 means that some of our TV services are temporarily unavailable

We're working hard to fix the issue. Sorry for any inconvenience and please try again later.

You should still be able to watch live TV.

Great! I purchased the Virgin Media TV package just so I could watch 'live' tv....

I have been informed it will take upto 5 working days to close out the fault! Are you kidding me!

Utterly woeful customer service from VM, regardless of what bundle a customer may have purchased - I just happen to be on the Ultimate Volt bundle - not cheap at all!!!!!

Rant over....


Forum Team
Forum Team

Hi @Sharkysean 

Welcome to the community forums 

Sorry to hear you were having issues with your set top box. I can see on the systems at this side that you've been in touch and the team have seemed to resolve this for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent